We Are Here to Help!

We understand that transportation-related solutions are mission-critical to the day-to-day operation of your business. When you need assistance, our team is here to provide exceptional support for our solutions and products.

Please contact the support team dedicated to servicing your specific solution using the Support Contact Details below, or by completing our support contact form.

Contact Support

Support Contact Information By Product

TMW.Suite

Phone: 800-663-0626; choose option 6, option 1, then your team number
Email:

TruckMate

Hours: M-F 6:00am - 5:00 pm Pacific time Excluding BC stat holidays. Billable support available after hours

Phone: 800-663-0626 follow prompts (6 for support, then 2 for TruckMate )

Email: TruckMateSupport@tmwsystems.com

Innovative IES

Hours: M-F 7:00am - 5:30pm CST

Phone: 800-238-3895 or 800-238-1762

Email: innovativesupport@tmwsystems.com 

TL2000

Hours: M-F 7:00am - 5:30pm CST

Phone: 800-663-0626; choose option 6 and option 5

Email: tl2000support@tmwsystems.com  

Asset Maintenance/TMT

Hours: M-F, 8:00am – 6:00pm EST 

Phone: 800-663-0626; option 6, option 3
After Hours support available (after hours charges apply $300/hr.)

Email: tmtsupport@tmwsystems.com
This will automatically create a case in the queue.

Routing and Dispatch/Appian

Hours: M-F 7:00am - 5:00 pm CST
No cost for after-hours support.

Phone: 800-663-0626; choose option 6 and option 7

Email: support-appian@tmwsystems.com

Business Intelligence
Optimization

Hours: M-F 8:30am to 17:30 CDT

Phone: 440-721-2812; option 6 then option 4

Email: optimizationsupport@tmwsystems.com (creates a Case) or dallassupport@tmwsystems.com (does not create a Case)

Cloud Services

Hours: M-F 8:00am – 5:00pm EST
After hour support $300 per hour

Phone: 800-663-0626 option 6, then option 8

Email: css@tmwsystems.com

Additional Options

Team Microsoft Dynamics (formerly Great Plains)

Phone: 800-663-0626; Choose option 6, option 1, then option 4
Email: gpsupport@tmwsystems.com

Team MobileComm

Phone: 800-663-0626; Choose option 6, option 1, then option 5 
Email: TotalmailSupport@tmwsystems.com

Team EDI 

Phone: 800-636-0626, choose option 6, option 1, option 6
Email: edisupport@tmwsystems.com

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Webinars

Maintenance Ovation Award Winner: Bison Transport

Extending their work into technology, Bison Transport has leveraged TMT Fleet Maintenance program to successfully implement standard repair times, taking new measurable labor metrics and combining them with productivity, attendance and safety incidents to create a Shop and Technician Scorecard. This has resulted in a valuable benchmarking tool, as well as measurable efficiency gained – with more than $1 million saved over a 12-month period.

Private Fleet Ovation Award Winner: DNK Management

With the integration of Trimble’s DR Track into DNK’s back-end software, DNK has been able to share data with contact center workers for real-time information. With this technology, they have created a real-time text messaging service with a customer service bot and automated push notifications over the course of a route.

LTL / Intermodal / Specialty and Truckload Ovation Award Winner: Magnum Companies

Magnum, as the winner of both the LTL / Intermodal / Specialty and Truckload awards, leverages Trimble’s TruckMate and PeopleNet systems to continue to grow its customer base, delivering accurate data to customers and increasing the sharing of data between Magnum’s different divisions and back office platforms.