We Are Here to Help!

We understand that transportation-related solutions are mission-critical to the day-to-day operation of your business. When you need assistance, our team is here to provide exceptional support for our solutions and products.

Please contact the support team dedicated to servicing your specific solution using the Support Contact Details below, or by completing our support contact form.

Contact Support

Support Contact Information By Product

TMW.Suite

Phone: 800-663-0626; choose option 6, option 1, then your team number
Email:

TruckMate

Hours: M-F 6:00am - 5:00 pm Pacific time Excluding BC stat holidays. Billable support available after hours

Phone: 800-663-0626 follow prompts (6 for support, then 2 for TruckMate )

Email: TruckMateSupport@tmwsystems.com

Innovative IES

Hours: M-F 7:00am - 5:30pm CST

Phone: 800-238-3895 or 800-238-1762

Email: innovativesupport@tmwsystems.com 

TL2000

Hours: M-F 7:00am - 5:30pm CST

Phone: 800-663-0626; choose option 6 and option 5

Email: tl2000support@tmwsystems.com  

Asset Maintenance/TMT

Hours: M-F, 8:00am – 6:00pm EST 

Phone: 800-663-0626; option 6, option 3
After Hours support available (after hours charges apply $300/hr.)

Email: tmtsupport@tmwsystems.com
This will automatically create a case in the queue.

Routing and Dispatch/Appian

Hours: M-F 7:00am - 5:00 pm CST
No cost for after-hours support.

Phone: 800-663-0626; choose option 6 and option 7

Email: support-appian@tmwsystems.com

Business Intelligence
Optimization

Hours: M-F 8:30am to 17:30 CDT

Phone: 440-721-2812; option 6 then option 4

Email: optimizationsupport@tmwsystems.com (creates a Case) or dallassupport@tmwsystems.com (does not create a Case)

Cloud Services

Hours: M-F 8:00am – 5:00pm EST
After hour support $300 per hour

Phone: 800-663-0626 option 6, then option 8

Email: css@tmwsystems.com

Additional Options

Team Microsoft Dynamics (formerly Great Plains)

Phone: 800-663-0626; Choose option 6, option 1, then option 4
Email: gpsupport@tmwsystems.com

Team MobileComm

Phone: 800-663-0626; Choose option 6, option 1, then option 5 
Email: TotalmailSupport@tmwsystems.com

Team EDI 

Phone: 800-636-0626, choose option 6, option 1, option 6
Email: edisupport@tmwsystems.com

Need to access our library of training
materials and resources?

Learn.TMW

Need to access your Trimble client
center account?

Client Center LOGIN

Need to access your Customer Portal or open tickets?

Customer portal LOGIN

Webinars

AMS 2018.2 Version Release

Join us to hear about the latest enhancements, features, and updates in our newest release of TMT Fleet Maintenance and TMT Service Center applications.

This session will include an overview of the latest AMS release - 2018.2. Topics will focus on highlights of the new version. This will include an overview of enhancements on product integrations, and additional functionality within the Accounting, Interactive Workstation, and Repair Order modules. We'll also discuss dramatic improvements to the TMT Predict.Fault module and updates for SSRS reporting.

Preventing Indexing Errors 101: Trimble Cloud/Mobile Imaging for TMW.Suite

Trimble Cloud Imaging is a user-friendly SaaS application. Use it to capture, retrieve, index, and print images from anywhere, at any time. Use it alone, or pair it with our Mobile Imaging product for even more functionality. Cloud Imaging integrates with TruckMate to keep operations simple and efficient. You won’t need to open another program to view your images! Bills of lading, invoices, even manifests can be uploaded, no matter where you are, and accessed directly from your TMS platform. Our Mobile Imaging application offers additional convenience, allowing you to take and send pictures directly from your smartphone.

When used together, Cloud and Mobile Imaging will revolutionize your operations. Our webinar will provide an overview of Cloud Imaging and Mobile Imaging’s main benefits and tools. Learn what it is, who it’s for, and how you can use it to streamline much of your records processing.

Simplifying Safety Risk Management Throughout your Enterprise

Minimizing your organization’s exposure to safety risks is a vital task for transportation and logistics companies. The IES Risk Management module is a fully-integrated, user-friendly powerhouse for monitoring, reporting, and recording safety risks, all within a single interface. Our webinar will cover major features of the software and give a demonstration of how to use these tools to manage risk cost-effectively. Learn how to create an accident or incident, or make a to-do list for employees who are handling multiple claims. See our enhanced navigation and user Dashboard. View the intuitive search function of our records screens that makes finding information quick and easy.

If you need a simplified solution for managing safety risks across your enterprise, don’t miss our webinar on IES Risk Management!