Warner Fleet Services Case Study
Learn how Warner Fleet Services used software and solutions from TMW Systems to improve its transportation management. Read the case study results.
Warner Fleet Services is a full service repair and fleet maintenance company, operating since 2003. After four years and substantial growth, the company database no longer met its needs. Further complicating the problem, the database host was not pulling information decision-makers needed and could not provide highly valuable data to the company. Other problems arose, such as the need for a more efficient communication system between entities and locations concerning customer information. The lack thereof compromised a critical aspect of the business: customer relationship retention. The problems within Warner Fleet Services stemmed from the fact that they needed better reporting to take care of their customers’ needs.
What was the solution to Warner Fleet Services’ challenges? TMT Fleet Maintenance, an asset maintenance software from TMW Systems fit the bill. Using TMT Fleet Maintenance enabled the company to achieve a higher efficiency rate and overall success. Each day, Warner Fleet Services has more than 60 users working in the TMT system successfully.
Users can extract key information from the company’s existing database. Designated personnel can access data and create, customize, and maintain useful, formatted reports. All relevant information can be analyzed and interpreted through the Crystal Reports feature in the TMT Fleet Maintenance Software. Data access and effective reporting heightened Warner Fleet Services’ ability to work with all 12,000 locations and six maintenance shops.
Furthermore, the preventative maintenance scheduling feature built into the TMT system allows management to track planned inspections at unlimited dependent and independent levels. This provides progress and status percentages to management in weekly reports.
Warner Fleet Services expressed satisfaction with the TMT software and returned to TMW for additional solutions. These applications work together to ensure the company is meeting its weekly, monthly, or yearly goals. If not, the applications notify management about what needs done.
Choosing and using TMW software gives Warner Fleet Services the full benefit of metrics, dashboards, and configuration. These benefits enable the company to turn challenges into opportunities and achieve the next level of business growth.